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FAQ

Shipping

How long will it take for my order to be delivered? How long will it take for my order to be delivered?
Most orders will be sent out an average of 3 days after the order is placed. Shipping times vary depending on type of shipping selected, but our average delivery times are:

USA: 5-8 business days
Canada: 6-12 business days
World: 10-20 business days

Are there additional fees for international orders? Are there additional fees for international orders?
International shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size.

We do not take responsibility for customs fees.

My order never arrived! What do I do? My order never arrived! What do I do?
First, take a deep breath. We'll get through this together. Next, let us know as soon as possible!

Check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we'd be happy to send you another order to the correct address, however, it will have to be at your cost.

If the shipping address was correct, send us a message and include your order number. We'll investigate further.

Returns

My item arrived damaged or defective! What do I do? My item arrived damaged or defective! What do I do?
Accidents happen. Nobody's perfect. But you deserve the item you ordered!

Send us a message explaining the situation and we will work with you and our printers to make you happy. We will make you happy.

What if I order the wrong size? What if I order the wrong size?
The first thing we tell all of our customers about sizing is to please review the sizing charts. Sizing changes between items and fits. A unisex medium in one item might fit like a men's small in another, etc.

If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out.

If you order the wrong size, we can send you a new item at your cost. However, we do not process returns or refunds for incorrect sizes. This is in part due to the print-on-demand fulfillment process, which means that we do not have an inventory of items to simply swap out. The third-part fulfillment provider we use prints and ships each order individually. Because they do not accept returns or refunds for sizing, we cannot do so either.

Fulfillment

Are your goods printed in the DC-area? Are your goods printed in the DC-area?
Er, not exactly. 7th & F partners with a third-party fulfillment service to process, print and ship orders to our customers around the world. However, they are all designed right here in the DMV, and unless otherwise stated, all items from 7th & F are printed and processed in the United States.

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